CX Optimized API
Powerful APIs to integrate customer experience monitoring into your applications
🌟 Key Features
Mystery Shopping API
Schedule and manage audits
- ✅ Phone, chat, email audits
- ✅ Real-time status updates
- ✅ Custom scoring criteria
Analytics API
Rich performance metrics
- ✅ CSAT tracking
- ✅ Trend analysis
- ✅ Benchmarking
Integrations
Connect with business tools
- ✅ Zendesk, Salesforce
- ✅ Webhook support
- ✅ Real-time sync
🔐 Authentication
The CX Optimized API uses API key authentication. Include your API key in the Authorization header of all requests.
GET
https://api.cxoptimized.com/v2/auth/verify
Verify your API key and get account information
curl -X GET "https://api.cxoptimized.com/v2/auth/verify" \
-H "Authorization: Bearer YOUR_API_KEY"
🕵️ Audits API
GET
/v2/audits
Retrieve a list of all audits for your account
curl -X GET "https://api.cxoptimized.com/v2/audits" \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json"
✅ Example Response
{
"data": [
{
"id": "audit_12345",
"type": "phone_support",
"location_id": "loc_67890",
"status": "completed",
"score": 89,
"created_at": "2025-06-10T14:30:00Z"
}
],
"meta": {
"total": 247,
"page": 1,
"per_page": 25
}
}
POST
/v2/audits
Schedule a new mystery shopping audit
{
"type": "phone_support",
"location_id": "loc_67890",
"channel": "customer_service",
"scenario": "billing_inquiry",
"scheduled_for": "2025-06-15T10:00:00Z"
}
🛠️ API Playground
📤 Demo Response
{
"message": "API playground demo",
"status": "success",
"note": "In production, this would return real data"
}
🔗 Popular Integrations
Zendesk
Sync audit results with tickets
Salesforce
Connect CX with sales data
HubSpot
Marketing automation sync